Privacy Policy

Privacy Policy.

This Policy applies to all Penworth Properties trading entities who adhere to the standards set by Penworth Properties.

Penworth Properties is committed to protecting and respecting your privacy.

We aim to comply with statutory data protection requirements and good practice. If you have a query with regard to communications from us or personal data please email   or contact us via Contact Us page of our website

Personal data access: you have the right to request a copy of the personal data we hold in return for payment of a small fee.

Our Clients We owe clients a duty of confidentiality. We obtain and use client data as necessary in order to properly perform our services. Clients should refer to their Terms of Business or raise specific queries with their regular contact or contact the Office Manager.

Letting: tenant applicants will be required to provide personnel data relevant to checking suitability and this will include personnel data that may be shared with suppliers for necessary purposes which may include credit reference checks.

Mandatory requirements: we are required to obtain personnel data as part of Anti-Money Laundering (AML) requirements or HMRC requirements on property ownership/letting and we will seek to comply with mandatory requirements imposed upon us by law or our regulators. Information obtained in meeting these requirements is not passed to third parties (unless we are legally required to do so) or to Penworth Properties personnel who do not require to see it for appropriate or necessary purposes.

We will not sell your personal data to third parties.

We will disclose your personal information to third parties:

In the event we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Our website: Visitors can enquire about the services we offer and the properties we sell or let.  This information might include your name, e-mail address, telephone number, address and any message you choose to add. You may request to be added to our mailing list, where we will send you details of properties linked to your criteria.

This information is supplied voluntarily by the user and is optional. Users can choose to contact us by telephone or in branch if you prefer not to complete these forms.

We will save the information you provide on a database in order to comply with your request. We may use this information to contact you by telephone and for marketing and communication purposes.

You can ask for your email address to be removed from future mailings at  Penworth Properties by emailing

Cookies Our website uses cookies to distinguish you from other users of our website and allows us to improve the user experience and helps us understand how visitors use the site.  For detailed information on the cookies we use and the purposes for which we use them see our cookie policy. 

Pixel is used by the website to track conversions from Facebook and to help understand the demographic composition of our visitors.  The site does not process or store this information.

Third Party sites: The Site may contain links to other web sites, which are hosted by and maintained by third parties. You link to such websites at your own risk. If you use or provided your personnel data to a property portal e.g. Rightmove, Zoopla, On the Market, etc. then please refer to the privacy policy for that website.

Your acceptance of these terms

In using the Penworth Properties website, you accept this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

This policy was last updated August 2019.







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